Refund Policy

Subscriptions and payments for HishoAgent are processed by Paddle.com, our merchant of record. Paddle handles the actual transaction and refund on our behalf; this page explains our policy on when a refund is offered.

HishoAgent is a business-to-business service. Statutory consumer "cooling-off" withdrawal rights that apply to consumer contracts in some jurisdictions do not apply here. Instead, every subscription includes the 14-day free trial described below, which gives you the same practical protection before any money changes hands.

1. Free trial

Every new subscription includes a 14-day free trial. A payment method is required to start the trial, but you are not charged anything until the trial ends. You can cancel any time before the trial ends, from your Billing page, and you will not be charged at all.

2. After the trial ends

Once your trial ends and your first payment is taken, your subscription renews monthly until you cancel. Because you always have the option to cancel before a renewal at no cost, we do not provide prorated refunds for the remainder of a month you've already been charged for. Canceling stops future renewals; it does not refund the current period.

3. Exceptions

If you believe you were charged in error (for example, a duplicate charge or a billing issue on our end), contact us and we'll review it. Refunds outside our standard policy are considered case by case, and where mandatory consumer protection law applicable to you provides refund rights that cannot be excluded, we will honor those rights regardless of the policy above.

4. How refunds are issued

Approved refunds are issued by Paddle to your original payment method. Processing times depend on your bank or card provider.

5. Contact

To request a refund review: support@grizzlyagents.co.il